Privacy Policy

ShopTechConnect ("we", "us") operates a directory at shoptechconnect.com that connects print and sign shops with equipment service technicians, operators, and companies. We're a Florida-based business reachable at info@shoptechconnect.com.

Account information. When you create an account we collect your name, email, password (stored hashed), role (technician / operator / shop / company), and the profile fields you choose to fill out — phone, website, location, equipment, services, photos, bio.

Usage information. We log standard request metadata (IP, user-agent, page visited, timestamp) for security, abuse prevention, and basic analytics.

Messages and reviews. If you message another user or submit a review through our platform, we store that content so we can deliver it to the recipient and show it on the relevant profile.

Public directory listings. We add shops to our directory using information from publicly available service-network directories (manufacturers' authorized service-partner pages, public business records, the open web). See section 6 below for the unclaimed-listing program.

• To create and operate your account.
• To deliver messages, contact requests, service requests, and job applications between users.
• To display profile, equipment, and review data publicly on profile pages and in search results.
• To send transactional emails (replies, contact notifications, password resets, account verification).
• To send claim invitations to shops that appear in our directory but haven't been claimed yet (see section 6).
• To improve the product — fix bugs, prevent abuse, and analyze aggregate usage.

We don't sell your personal information. We share it with service providers we use to run the platform (Supabase for database, Vercel for hosting, Resend for email, Stripe for payments). Each is contractually limited to processing the data on our behalf.

We'll disclose information when legally required (court order, law-enforcement request) or when we believe in good faith it's necessary to prevent fraud, abuse, or harm.

Profile data you choose to publish — name, business name, location, equipment, photos, bio, reviews — is publicly visible by design. Anything you don't want public, don't enter into your profile.

ShopTechConnect publishes profiles for print and sign shops that appear in publicly available service-network directories even before the owner has signed up. We do this to make the directory useful from day one — when someone searches for a local shop, we want them to find it whether or not the owner has claimed the listing.

What we publish. Shop name, city/state, brand-affiliation pills, and a credibility line citing the service networks the shop appears in. We don't publish reviews, contact forms, service-request features, or hiring signals on unclaimed listings.

How we contact you. If we have an email on file from a public source, we may send one cold email inviting you to claim the listing. The email is CAN-SPAM compliant: it includes our physical address, identifies us as the sender, has a working one-click unsubscribe link, and honors opt-outs immediately.

How to opt out, take down, or correct a listing. Every unclaimed page has a "Listing wrong? Request removal or correction" link. We review every request within 24 hours and either remove the listing, correct it, or email you back to ask for clarification. You can also reply to any claim email we send, or write to info@shoptechconnect.com.

Once you claim the listing, you control everything on it.

We use cookies that are strictly necessary for authentication (signed-in session) and basic site function. We don't run third-party advertising trackers.

We keep account data for as long as your account is active. When you delete your account, we delete or anonymize personal identifiers within 30 days, except where retention is required by law (e.g. tax records for paid subscriptions) or where the data is part of an aggregate analytics dataset.

You can review, edit, or delete most of your data directly in your dashboard. To request deletion of your entire account, copy of your data, or correction of information you can't edit yourself, email info@shoptechconnect.com. We'll respond within 30 days. California, Virginia, Colorado, and other US-state privacy law residents have specific rights including access, deletion, and the right to opt out of any "sale" — though we don't sell personal information, you can still exercise these rights via the same contact.

ShopTechConnect is a B2B platform not directed at children under 16. We don't knowingly collect data from children.

We use reasonable technical and organizational measures to protect your data — encrypted connections (TLS), hashed passwords, and role-based access control on the database. No system is perfect; if we ever discover a breach affecting your data, we'll notify you as soon as we're legally and reasonably able.

We'll update this policy from time to time. The "Last updated" date at the top of this page is authoritative. Material changes will be flagged in your dashboard or via email.

ShopTechConnect
20243 NE 15th CT, Miami FL 33179
info@shoptechconnect.com